the Most of your Visit
Here are some frequently asked questions you may have as a guest of a Day Spa:
What is client etiquette?
As a spa guest you are expected to:
Arrive on time or early for your appointment, to enjoy the facility.
Generally, undress completely for body services, your therapist will keep your body draped in dry services and only expose area to be worked upon, however in wet services such as body scrubs, body wraps and hydrotherapies you will not be draped in order to reap maximum benefits. (Swimsuits are optional in some of these services).
Allow the therapist to perform a service as reserved and timed.
Give the therapist feedback as to your comfort and special troubled areas.
Relax that's generally why you are in the spa.
Enjoy, benefit and allow others to "do for you".
Know that you are in a professional spa therapy operations and do not expect anything other than therapeutic or spa services.
Know that you may be silent or quietly talkative.
Share public space respectfully with other spa goers.
Do not bring children and leave them unattended, this is very disruptive to other spa goers and unsafe for children.
Know if gratuities are included or not and be prepared according to your experience and desire to tip or not.
Relax, yet respect that the room must be prepared and used for the next client; so know that you must vacate treatment room upon completion of service within a reasonable amount of time.
Give honest feedback to the therapist, owner, receptionist, etc., as operation personnel cares to know if your spa experiences were as expected.
As in all services-related businesses it is common practice to tip the person who has done a good job to the satisfaction of the customer. The rule of thumb in day spas is 10%-15% of the cost of service, or about $10.00 to $15.00 for a one hour treatment. Spas usually provide an envelope at the front desk when checking out for you to place the gratuity into it with the therapist's name. You do not have to carry money around with you and worry about this while enjoying the spa facilities. Note: Some spas will include tips in their package prices ... Be sure to read the fine print.
Should I wear special clothing?
Special attire is not required for your visit to the Spa. Most Day Spas provide their guests with wraps, robes and/or slippers. Loose clothing is always comfortable after a Day Spa experience.
May I wear jewelry?
Most Day Spas ask that you keep your accessories to a minimum if you must wear any type of jewelry. They are not responsible for personal belongings, and therefore ask that you leave them at home.
Must I arrive without makeup?
If you prefer to wear makeup, we recommend a soft application. A full-face makeup will take extra time to remove limiting the focus on your facial service.
Will my Day Spa services require disrobing completely?
It is never required to disrobe completely. Some treatments require that you wear only your undergarments. However, in most cases a two piece bathing suit will make due. Please keep in mind that Day Spa associates are trained to keep any part of the body not involved in the treatment draped. Your privacy is always respected.
Cancellation policies are designed to accommodate any guest who wants a specific appointment time. The affect of this policy allows all appointments to run smoothly and fosters happy guests. In addition, it acknowledges the Day Spa and supports their commitment to the profession. Be sure to ask what the cancellation policy is of the Day Spa you wish to visit should you need to reschedule.
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